Contact us

You can contact us by

By phone

Call us Monday to Friday from 9.00am to 5.00pm on

  • 1800 550 460

By email

Email us at the address which relates to your location: 

Email address for States and Territories
State or Territory Email address

Australian Capital Territory

New South Wales

Tasmania

Victoria

clientserviceofficerSE@vrb.gov.au

Northern Territory

Queensland

South Australia

Western Australia

Client.Service.Officer.NWSA@vrb.gov.au

By post

Please send your correspondence to us at the address which relates to your location: 

Postal address by location
State or Territory Postal address

New South Wales

Victoria

Tasmania

Australian Capital Territory

GPO Box 1631, SYDNEY NSW 2001

Queensland

South Australia

Western Australia

Northern Territory

GPO Box 349, BRISBANE QLD 4001

In person*

We hear cases across Australia. Our main registries are located in: 

Sydney 
Level 2, Building B
Centennial Plaza
280 Elizabeth Street
Surry Hills NSW 2010
(Directly opposite Central Train Station) 

Brisbane 
Level 8
480 Queen Street
Brisbane QLD 4000
(A short walk from Central Train Station)

* Due to the current COVID19 Pandemic all VRB venues nationally are closed to the public until further notice. You can read more information here

FOI contact information

If you require assistance gaining access to the VRB’s information or documents under the FOI Act, please contact us: 

By post
FOI Contact Officer
Veterans’ Review Board
GPO Box 1631
SYDNEY NSW 2001

By email
foi@vrb.gov.au

By telephone
Freecall: 1800 550 460 and ask to speak to the Senior Legal & Policy Officer

Please note, if you wish to make an FOI request, it must:

  • be in writing
  • state that the require is an application for the purposes of the FOI Act
  • provide information about the document(s) to assist us to process your request
  • provide an address for reply.