VRB Annual Report 2019-20

Annual report cover

26 April 2021

The VRB Annual Report 2019-20 is now available.

Our highlights of the year included:

Delivering justice: a snapshot

Services provided for 2018-19 and 2019-29

Services provided for 2017-18 and 2018-19
Our services 2017/18 2018/19
Applications lodged 2791 2587
Applications finalised 3321 3427
ADR resolution rate 72.8% 76.5%
Time targets met    


Hightlights for 2019-20

  • Kept justice alive for veterans and current serving communities during COVID19
  • Fast tracked digital transformation and introduced virtual hearings, a trial of the VRB Justice Portal and a refreshed website
  • Designed a pilot for Online Dispute Resolution to commence in early 2020-21