26 April 2021
The VRB Annual Report 2019-20 is now available.
Our highlights of the year included:
Delivering justice: a snapshot
Services provided for 2018-19 and 2019-29
| Our services | 2017/18 | 2018/19 |
|---|---|---|
| Applications lodged | 2791 | 2587 |
| Applications finalised | 3321 | 3427 |
| ADR resolution rate | 72.8% | 76.5% |
| Time targets met |
Hightlights for 2019-20
- Kept justice alive for veterans and current serving communities during COVID19
- Fast tracked digital transformation and introduced virtual hearings, a trial of the VRB Justice Portal and a refreshed website
- Designed a pilot for Online Dispute Resolution to commence in early 2020-21