Commonwealth of Australia coat of armsVeterans' Review Board Service Charter

 
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This Charter sets out our commitment of service to you. It is a public statement regarding the type and quality of services that the veteran community can expect to receive from the VRB.

The VRB is committed to maintaining and improving the quality of its services. We monitor our performance in meeting the commitments set out in this Charter. Your suggestions for improvements are welcome.

The VRB's Annual Report details our performance against the standards we set in this Charter.

ABOUT THE VRB

The Veterans' Review Board (VRB) is part of the Repatriation determining system but is independent of the Repatriation Commission and the Department of Veterans' Affairs.

The VRB is a tribunal created by Parliament to review decisions about Repatriation pensions (other than service pensions) and attendant allowance. It aims to provide correct, high quality, impartial decisions in a timely and efficient manner.

The VRB is made up of staff who manage its affairs and assist members, and panels of members who hear and decide applications for review. A panel consists of up to three persons with a wide range of skills, including service experience and legal qualifications. All panel members are independent persons appointed by the Governor-General.

OUR COMMITMENTS

The VRB will:

1.    Treat you with courtesy and respect

2.    Provide equitable access

3.    Provide explanatory material

4.    Give you an opportunity to be heard

5.    Provide confidentiality

6.    Allow representation

7.    Provide reasons for our decision

8.    Listen to any comments or complaints

9.    Cooperate and be independent

YOUR RESPONSIBILITIES

To enable the VRB to meet its commitments you need to:

  1. Respond to requests from VRB Registry staff in the way we ask.
  2. Give us complete and accurate information within required time limits.
  3. Treat VRB Registry staff and members in the way you would wish to be treated, that is with courtesy and respect.
  4. Keep hearing or other appointments, or tell us beforehand if you cannot keep an appointment.
  5. Let us know of any change of circumstances which might affect your VRB application for review, including any change of address.