Details of the VRB's organisational structure and statutory appointments are contained on the "Who" page of the VRB website.
Details of the VRB's functions and powers are contained on the "Home" page of the VRB website.
In the course of performing its statutory functions, the VRB uses a range of ‘operational documentation’ which assists the VRB in making decisions which effect particular members of the public. These are as follows:
Current/up to date or under review
Published, restricted or exempt
|Policy and Procedures|
|Operations Manual (including Freedom of Information and Privacy)||Under Review||Published||See Operations Manual (PDF 11.4 MB) (RTF 14 MB)|
|Protocol for Managing Provision of Advice to Clients at Risk of Self-Harm||Current||-||DVA website|
|System Application Management User Manual||Current||Published||See System Application Management User Manual (PDF 1.71 MB) (RTF 102 MB)|
|Members’ Handbook||To be reviewed||Published||Contact us|
|Staff and Member Bulletin||Current||Published||Contact us|
|Introduction to MRCA Legislation||Under review||Published||Contact us|
|MRCA Liability Handbook||Current||Published||Contact us|
|Members Induction Training Workbooks and Mentor Guidelines||Current||Published||Contact us|
|Complaints Handling Policy||Current||Published||http://www.vrb.gov.au/what.html#_comments|
|Complaints Trend Report (see Annual Report)||Current||Published||http://www.vrb.gov.au/publications.html#_annrep|
|General Practice Direction||Current||Published||http://www.vrb.gov.au/news/dec2010.html|
|Factsheets (including summons)||Current||Published||http://www.vrb.gov.au/factsheets.htm|
|Client Service Survey||Current||Published||Contact us|
|Business Plan and report cards||Current||To be published||http://www.vrb.gov.au/publications.html#_annrep|
|Human Resources and corporate|
|Members Terms and Conditions||Current||Published||Contact us|
|Members Travel Policy||Current||Published||Contact us|
|For all staff related policies see the DVA website.|
(for pre 1999 contact us)
|Decision and Reason Templates||To be reviewed||Published||Contact us|
|Delegations and Decision Making||Current||Published||DVA website|
|IT Security Policy||Current||-||DVA website|
|Records management policy and guidelines||Current||Published||See Operations Manual (PDF 1.73 MB) (RTF 13.7 MB) and DVA website|
|Chief Executive Instructions||Current||-||See DVA Website|
|Procurement Guidelines||Current||-||See DVA Website|
The VRB's recent annual reports are contained on the "Publications" page of the VRB website.
At this stage the VRB does not have any relevant Parliamentary information to publish.
At this stage the VRB does not have any relevant routinely requested information through FOI access requests to publish. Any relevant information will be published on the "FOI disclosure log" page of the VRB website.
At this stage the VRB does not have any consultation arrangements for specific policy proposals to publish.
If you require assistance gaining access to the VRB's information or documents under the FOI Act, please contact us:
FOI Contact Officer
Veterans’ Review Board
GPO Box 1631
1300 550 460 (capital city) or 1800 550 460 (country) and ask to speak to the Senior Legal & Policy Officer
Please note, if you wish to make an FOI request, it must: