Freedom of Information | Information Publication Scheme | Freedom of information disclosure log | Privacy Policy

Information Publication Scheme

VRB IPS Plan

Organisational structure and statutory appointments

Details of the VRB's organisational structure and statutory appointments are contained on the "Who" page of the VRB website.

Functions, powers and operational information (what we do)

Details of the VRB's functions and powers are contained on the "Home" page of the VRB website.

Operational information

In the course of performing its statutory functions, the VRB uses a range of ‘operational documentation’ which assists the VRB in making decisions which effect particular members of the public. These are as follows:

Document Name	Status Current/up to date or under review	Accessibility Published, restricted or exempt	Access
Policy and Procedures
Operations Manual (including Freedom of Information and Privacy)	Under Review	Published	See Operations Manual (PDF 11.4 MB) (RTF 14 MB)
Protocol for Managing Provision of Advice to Clients at Risk of Self-Harm	Current	-	DVA website
System Application Management User Manual	Current	Published	See System Application Management User Manual (PDF 1.71 MB) (RTF 102 MB)
Learning materials
Members’ Handbook	To be reviewed	Published	Contact us
Practice Notes	Current	Published	http://www.vrb.gov.au/publications.html#_practice
VeRBosity	Current	Published	http://www.vrb.gov.au/publications.html#_verbosity
Staff and Member Bulletin	Current	Published	Contact us
Introduction to MRCA Legislation	Under review	Published	Contact us
MRCA Liability Handbook	Current	Published	Contact us
Members Induction Training Workbooks and Mentor Guidelines	Current	Published	Contact us
Service Delivery
Complaints Handling Policy	Current	Published	http://www.vrb.gov.au/what.html#_comments
Complaints Trend Report (see Annual Report)	Current	Published	http://www.vrb.gov.au/publications.html#_annrep
General Practice Direction	Current	Published	http://www.vrb.gov.au/news/dec2010.html
Factsheets (including summons)	Current	Published	http://www.vrb.gov.au/factsheets.htm
Client Service Survey	Current	Published	Contact us
Business Plan and report cards	Current	To be published	http://www.vrb.gov.au/publications.html#_annrep
Service Charter	Current	Published	http://www.vrb.gov.au/publications.html#_sc
VRB forms	Current	Published	http://www.vrb.gov.au/publications.html#_forms
Human Resources and corporate
Members Terms and Conditions	Current	Published	Contact us
Members Travel Policy	Current	Published	Contact us
For all staff related policies see the DVA website.
Annual Reports	Current	Published	http://www.vrb.gov.au/publications.html#_annrep (for pre 1999 contact us)
Tools
Decision and Reason Templates	To be reviewed	Published	Contact us
Submission Templates	Current	Published	http://www.vrb.gov.au/submmission_template.htm
Delegations and Decision Making	Current	Published	DVA website
IT Security Policy	Current	-	DVA website
Records management policy and guidelines	Current	Published	See Operations Manual (PDF 1.73 MB) (RTF 13.7 MB) and DVA website
Chief Executive Instructions	Current	-	See DVA Website
Procurement Guidelines	Current	-	See DVA Website

Annual reports and Parliamentary information

The VRB's recent annual reports are contained on the "Publications" page of the VRB website.

At this stage the VRB does not have any relevant Parliamentary information to publish.

Routinely requested information and disclosure log

At this stage the VRB does not have any relevant routinely requested information through FOI access requests to publish. Any relevant information will be published on the "FOI disclosure log" page of the VRB website.

Consultation arrangements

At this stage the VRB does not have any consultation arrangements for specific policy proposals to publish.

Contact officer

If you require assistance gaining access to the VRB's information or documents under the FOI Act, please contact us:

By post
FOI Contact Officer
Veterans’ Review Board
GPO Box 1631
SYDNEY 2001

By email
foi@vrb.gov.au

By telephone
1300 550 460 (capital city) or 1800 550 460 (country) and ask to speak to the Senior Legal & Policy Officer

Please note, if you wish to make an FOI request, it must:

be in writing
state that the request is an application for the purposes of the FOI Act
provide information about the document(s) to assist us to process your request
provide an address for reply.

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