Veterans' Review Board
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Information Publication Scheme

VRB IPS Plan

VRB IPS Plan (PDF 143 KB) (RTF 119 KB)

Organisational structure and statutory appointments

Details of the VRB's organisational structure and statutory appointments are contained on the "Who" page of the VRB website.

Functions, powers and operational information (what we do)

Details of the VRB's functions and powers are contained on the "Home" page of the VRB website.

Operational information

In the course of performing its statutory functions, the VRB  uses a range of ‘operational documentation’ which assists the VRB in making decisions which effect particular members of the public. These are as follows:

Document Name Status
Current/up to date or under review
Accessibility
Published, restricted or exempt
Access
Policy and Procedures
Operations Manual (including Freedom of Information and Privacy) Under Review Published See Operations Manual (PDF 11.4 MB) (RTF 14 MB)
Protocol for Managing Provision of Advice to Clients at Risk of Self-Harm Current - DVA website
System Application Management User Manual Current Published See System Application Management User Manual (PDF 1.71 MB) (RTF 102 MB)
Learning materials
Members’ Handbook To be reviewed Published Contact us
Practice Notes Current Published http://www.vrb.gov.au/publications.html#_practice
VeRBosity Current Published http://www.vrb.gov.au/publications.html#_verbosity
Staff and Member Bulletin Current Published Contact us
Introduction to MRCA Legislation Under review Published Contact us
MRCA Liability Handbook Current Published Contact us
Members Induction Training Workbooks and Mentor Guidelines Current Published Contact us
Service Delivery      
Complaints Handling Policy Current Published http://www.vrb.gov.au/what.html#_comments
Complaints Trend Report (see Annual Report) Current Published http://www.vrb.gov.au/publications.html#_annrep
General Practice Direction Current Published http://www.vrb.gov.au/news/dec2010.html
Factsheets (including summons) Current Published http://www.vrb.gov.au/factsheets.htm
Client Service Survey Current Published Contact us
Business Plan and report cards Current To be published http://www.vrb.gov.au/publications.html#_annrep
Service Charter Current Published http://www.vrb.gov.au/publications.html#_sc
VRB forms Current Published http://www.vrb.gov.au/publications.html#_forms
Human Resources and corporate
Members Terms and Conditions Current Published Contact us
Members Travel Policy Current Published Contact us
For all staff related policies see the DVA website.      
Annual Reports Current Published http://www.vrb.gov.au/publications.html#_annrep
(for pre 1999 contact us)
Tools      
Decision and Reason Templates To be reviewed Published Contact us
Submission Templates Current Published http://www.vrb.gov.au/submmission_template.htm
Delegations and Decision Making Current Published DVA website
IT Security Policy Current - DVA website
Records management policy and guidelines Current Published See Operations Manual (PDF 1.73 MB) (RTF 13.7 MB) and DVA website
Chief Executive Instructions Current - See DVA Website
Procurement Guidelines Current - See DVA Website

Annual reports and Parliamentary information

The VRB's recent annual reports are contained on the "Publications" page of the VRB website.

At this stage the VRB does not have any relevant Parliamentary information to publish.

Routinely requested information and disclosure log

At this stage the VRB does not have any relevant routinely requested information through FOI access requests to publish. Any relevant information will be published on the "FOI disclosure log" page of the VRB website.

Consultation arrangements

At this stage the VRB does not have any consultation arrangements for specific policy proposals to publish.

Contact officer

If you require assistance gaining access to the VRB's information or documents under the FOI Act, please contact us:

By post
FOI Contact Officer
Veterans’ Review Board
GPO Box 1631
SYDNEY 2001

By email
foi@vrb.gov.au

By telephone
1300 550 460 (capital city) or 1800 550 460 (country) and ask to speak to the Senior Legal & Policy Officer

Please note, if you wish to make an FOI request, it must:

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Freedom of Information | Information Publication Scheme | Freedom of information disclosure log | Privacy Policy